Cancelling or changing your booking
Plans change — here's how cancellations and changes work for your RentCars booking, and what to expect.
Cancelling your booking
You can cancel a confirmed booking yourself at any time from the My Reservations area of your RentCars account or in the RentCars app — select the booking and choose Cancel reservation.
What it costs depends on when you cancel:
More than 1 hour before pickup: most bookings can be cancelled free of charge, with any online payment refunded in full to your original payment method. Refunds typically appear within 5–10 business days, depending on your card issuer.
Within 1 hour of pickup: the rental company charges 100% of the total booking value. This also applies if you don't show up at the counter (a "no-show").
Arriving late counts too: if you arrive more than 29 minutes after your scheduled pickup time (and within the rental office's opening hours), the booking is treated as a no-show and cancelled, with a penalty of 20% of the booking total.
Cancellation terms are set by each rental company and shown on your booking confirmation voucher — always check your voucher for the exact conditions of your reservation.
Changing your booking
Changes to dates, times, pickup or return locations, vehicle category, or driver details work as a cancel and rebook: the existing reservation is cancelled under the terms above, and a new booking is made at current prices and availability.
To change a booking:
Check your cancellation window (see above) — changing well before pickup is usually free.
In My Reservations, cancel the existing booking.
Make a new booking with your updated details.
Prices for the new booking may differ from your original reservation, as rates depend on availability at the time of booking.
Extras and protections
Extras (additional driver, baby seat, GPS) and protections can often be added or removed at the rental counter at pickup, directly with the rental company — you don't need to change the booking itself. Note that items added at the counter are contracted and paid with the rental company directly.