How to dispute a transaction

Spot something dodgy on your statement? Tap the transaction in your feed and select Something Wrong? → Dispute this Transaction. Tell us a bit about what happened — didn't recognize the merchant, wrong amount, charged twice, that sort of thing. We'll open an investigation with the merchant and card network, which typically takes 5–10 business days. You'll get updates in Transactions → Disputes, and if the charge is confirmed as fraudulent or incorrect, you'll be refunded in full. If you don't recognize the merchant at all, we'd also recommend freezing your card while we look into it.