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How to freeze or unfreeze your Apex Card

Quick steps to freeze your card if it's lost, stolen, or you just can't find it right now.

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Written by Kevin Boland

Lost your card down the sofa again? No stress. Open the Apex app and go to Card → Freeze Card — this instantly blocks all new payments, ATM withdrawals, and online purchases. Found it? Just tap the toggle again to unfreeze — it's back to normal in seconds. If your card's actually gone for good, freeze it first, then tap Report Lost or Stolen to order a free replacement, which usually arrives within 2–3 working days. Any transactions that went through before you froze it won't be affected, so check your transaction feed and flag anything unfamiliar.

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